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Toll Free 1800-425-2277 Today's Gold Rate:
₹13,334.00/gram
Toll Free 1800-425-2277
Today's Gold Rate:
₹13,334.00/gram
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  • Grievance Redressal

Grievance Redressal

Registered under RBI — Integrated Ombudsman Scheme | Toll-Free: 1800 425 2277
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📩 Customer Lodges Complaint
(Branch / Head Office / Email / Phone / Complaint Register)

📧 Email: info@anson.co.in
📞 Phone: 1800 425 2277
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Complaint Registered at Head Office
(Phone / Email Complaints)
Complaint Registered at Branch Level
(Entry in Complaint Register)
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Initial Resolution – Branch Level
(Handled by Branch Manager)
Resolution within 10 Days
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Resolved within 10 days?
YES
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END
NO
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1 Escalation Level 1 — CGRO
Customer Grievance Redressal Officer (CGRO)
Anson Fincorp Pvt. Ltd. (Head Office)
Address: Door No: XIV/1057, Anson Tower,
B.Ed College Junction, Nedumkandam PO,
Idukki, Kerala – 685553

📞 Mobile: 8848003557
📧 Email: subinsebastian@anson.co.in / info@anson.co.in
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Resolution within 10 days
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Resolved?
YES
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END
NO
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2 Escalation Level 2 — Nodal Officer
Nodal Officer / Principal Nodal Officer
Ms. Honeymol Jose
Address: Door No: XIV/1057, Anson Tower,
B.Ed College Junction, Nedumkandam PO,
Idukki, Kerala – 685553

📞 Mobile: 9188918106
📧 Email: secretarial@anson.co.in
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Resolved within reasonable time?
YES
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END
NO
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4 Final Escalation — RBI Ombudsman
RBI Ombudsman
Reserve Bank of India – Integrated Ombudsman Scheme
Centralised Receipt & Processing Centre
4th Floor, Sector-17, Chandigarh – 160017

📞 Toll Free: 14448 (9:30 AM – 5:15 PM)
📧 Email: crpc@rbi.org.in
🌐 Online Complaint: https://cms.rbi.org.in
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END